Our Store Policies
To provide a smooth and enjoyable online shopping experience, we believe all store policies need to be clear, fair and transparent. Take a look below to learn more about ours, and reach out with questions.
The Side Workshop online shopping terms and conditions
Welcome to The Side Workshop website. Our goal is to bring you a simple, convenient and safe shopping experience.
Please note that the terms and conditions in this online shopping policy are only applicable to shopping activities conducted through https://www.thesideworkshop.com.
Register an account
If you want to use the online service provided by The Side Workshop to shop for different brands of sanitary products at https://www.thesideworkshop.com (hereinafter referred to as "this website), please register an account first. Register an account, use an account and this website, on behalf of You agree to provide us with accurate, up-to-date and complete personal information for related purposes. By registering an online account, you agree to the terms and conditions, cookie policy and terms of use listed on this page. This also means that you agree to The Side Workshop. The privacy policy for the collection, use and disclosure of your personal data. The Side Workshop is committed to complying with the requirements set out in the Personal Data (Privacy) Ordinance, Chapter 468 of the laws of Hong Kong.
Generally speaking, we will not ask for your password in writing (such as via email), telephone or in person. Using this website, you are responsible for: (i) carefully keeping the passwords related to your account and our services, and (ii) the service passwords used with your account. Please keep the account password carefully to avoid any unauthorized use of the account. If you suspect unauthorized use of your account, or you suspect other security incidents related to your account, please contact us immediately.
Membership terms
1. Application procedures
1.1 Customers can apply for membership in The Side Workshop online store and can start using membership services.
1.2 Each member can only have one membership number at the same time. If duplicate registration is found, all memberships including points* will be deleted at the same time without further notice.
1.3 This membership is for the use of The Side Workshop online store members only and is not transferable.
1.4 The Side Workshop online store has the right to decide the final approval of membership.
1.5 Please visit https://www.thesideworkshop.com for the membership system of The Side Workshop online store and related discounts.
2. Member account and password
2.1 The member shall properly keep the member account and password, and shall be legally responsible for all activities and events carried out on the account. The Side Workshop online store will not bear any responsibility for the illegal use of the account due to hacking or negligence of the member's custody. If members find any illegal use of member accounts or security breaches, please contact The Side Workshop online store immediately.
2.2 Members can log in to their member account at any time to view your account information and shopping records.
2.3 Members can change their member password through The Side Workshop online store.
3. Modification of membership service content and terms
The Side Workshop online store reserves the final right to change the structure, benefits and other items of the membership system at any time, including terms and conditions; or terminate the membership system. Any changes will be made without notice. Once a member uses any items and benefits of this plan, it means that the member has accepted any related changes and updates. The Side Workshop online store is not responsible for any losses that may be caused by the relevant changes and updates. In case of any dispute, The Side Workshop online store reserves the right of final decision.
4. Member privacy protection
4.1 The personal data provided by the members will be used for the operation and management of The Side Workshop online store membership plan, including points calculation, management and redemption of rewards; or for future data collection, development plans, and to provide members with communications and information For use. If the member fails to provide or update the relevant information, it may cause The Side Workshop online store to fail to provide the member with the established member services and related benefits, and the membership may be terminated.
4.2 The Side Workshop online store will not disclose, edit or disclose the user's personal information and the non-public content stored in the The Side Workshop online store membership service. Relevant personal information is only used to send members the latest news, information and provide services. Members have the right to refuse to receive any promotional information.
4.3 The member is responsible for notifying The Side Workshop online store of the latest communication method. If the member fails to notify The Side Workshop online store about the communication method, the The Side Workshop online store is not responsible for any losses.
5. Notice
5.1 All notices sent to members will be sent to members through web pages, emails, letters or any public form, including changes to terms of service, changes to service content or other important matters.
5.2 If there are any changes to the above terms and conditions, without notice.
5.3 In case of any dispute, The Side Workshop online store reserves the right of final decision.
Membership plan
After you have successfully established an online account, you can start shopping on this website. For every HK$10 spent on this website, you will get 1 point; this will change due to the details of the offer, such as double points. Please visit https://www.thesideworkshop for details of the membership plan. If you are already a member of The Side Workshop, you can check the current balance of membership points you have earned in The Side Workshop online store in your online account. The new points earned from online consumption will be added to the point balance of your existing members. Therefore, you must provide correct and accurate personal information. I just remind you that, unless otherwise specified, the consumption of maintenance services, installation and measurement services cannot be used for the purpose of earning points.
integral
For every HK$10 spent on this website, you will get 1 point. The new points earned from online purchases will be added to the point balance of your existing membership within two days. Just remind you that all points cannot be transferred to a third party, nor can they be exchanged for cash.
You can only redeem points for rewards at The Side Workshop online store. All points must be earned through online shopping. In addition, all points can only be redeemed for rewards at The Side Workshop online store. In case of any dispute, The Side Workshop reserves the right of final decision.
Website content
The Side Workshop reserves the right to modify or remove any content on this website at any time without prior notice. The Side Workshop will not be responsible for the unavailability or temporary unavailability of this website at any time or for any reason.
Terms of sale
Placing an order on this website means that (i) you agree to purchase the product, (ii) you have reached the legal age to enter into a binding contract, and (iii) all the information you provide in relation to the order is true and accurate , And you are an authorized user of the payment method provided. The order confirmation you received does not mean that we accept the order or any commitment related to the order. At any time after we receive your order, we reserve the right to accept, reject or modify any order request made by you at our absolute and absolute discretion. If we can accept your order, the contract relationship should be deemed to have been concluded when we send you an email to confirm that the goods ordered in your order have been shipped.
product description
The Side Workshop is committed to ensuring that the content and product descriptions on this website are accurate and complete. Although we have tried our best, any content and/or product information on this website may sometimes be inaccurate, incomplete or out of date. Therefore, we do not guarantee that the information on this website is accurate and complete. If in the future you find that the product you purchased does not match the description listed on this website, you may consider returning the product in accordance with the return policy described later.
price
The prices shown on this website are only in Hong Kong dollars.
Unless there is an obvious error, the price of the product is based on the price listed on this website. Although we have tried our best to ensure that the correct prices are listed on this website, errors may still occur, and we reserve the right to correct the prices. If we find that the price of the product you purchased is incorrect, we will notify you as soon as possible and let you choose to confirm the purchase of the product at the corrected price or cancel the order. If we are unable to contact you, the order will be cancelled.
Online security
The Side Workshop attaches great importance to the security of online transactions. This website uses Site employs Secure Socket Layer (SSL) encryption technology, which is currently the most advanced consumer online security technology. When you place an order online, the technology encodes your information. You can rest assured that the process of placing your order is safe. We use government-licensed encryption software. If you want to learn about SSL encryption software, please visit http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl For encryption, your browser must support the SSL protocol and support this software The browsers include but are not limited to:
AOL 5.0 or higher
Internet Explorer 5.0 or higher
Mozilla Firefox
Netscape 6.0 (only for Windows)
Safari
Google Chrome
Product supply
Temporarily out of stock / out of stock order products
If the product you wish to purchase is temporarily out of stock, we will notify you via email of the arrival date of the out-of-stock product. Products ordered out of stock will generally be sent as soon as they arrive. If you wish to cancel the out-of-stock order for any reason, please contact us at (852) 9142 0887, we are happy to assist you.
Process
We will only process and ship orders on working days (Monday to Friday, excluding Saturdays, Sundays and public holidays).
Orders placed on Saturdays, Sundays or public holidays will be processed on the next working day.
Standard delivery orders will be processed within 7 working days.
We only provide delivery service in Hong Kong.
At present, we are unable to accept orders whose delivery address is outside Hong Kong.
Under normal commercial circumstances, we will do our best to process the order within the above-mentioned estimated time, but there is no guarantee that the estimated time will be met, and we are not responsible for any delay.
Order Status
You can check the status of recent orders on this website. You can click "Order Status" to check the status of your order after logging in to your account.
If you want to track an order on the shipping company website, just click on the tracking number next to the relevant order to know the delivery status of your order.
In addition, because some products will be delivered by the general agent or need to be delivered to the customer's house during installation, you can also directly click on the chat room on this website or call (852) 9142 0887 to contact our customer service staff.
*Please note: some shipping companies may update the product after 24 working hours.
cancel order
Once we start processing your order, you will not be able to make any changes or cancellations. If you wish to cancel an order placed online, please send an email to thesideworkshop@yahoo.com to contact us. We may not be able to cancel your order, and our decision will be final.
Orders or some products in an order may sometimes be cancelled. Some reasons include:
Product out of stock
Unable to process your payment profile
Unable to deliver to the address you provided
Duplicate order
Customer requirements
If the order is cancelled, we will notify you via email and arrange a refund. If you have any questions about order cancellation, please call (852) 9142 0887 or send an email to thesideworkshop@yahoo.com.
Lost package
If the package tracking information shows that your goods have been delivered, but you cannot receive the goods, please
1. Ask neighbors or family members
2. Check near the delivery address
3. Call (852) 2730 0273 or (853) 2873 7373 to contact SF Express
Shipping rules
Unless otherwise stated (such as the offers listed on this website), all orders placed on this website are subject to the following shipping policy.
Orders with an amount of HK$500 or more can enjoy free shipping for orders with a value of less than HK$500, and a shipping fee of HK$30 is required. The standard delivery service is only applicable to Hong Kong orders.
Standard delivery service (only applicable to Hong Kong)
Scope of delivery
-
The standard delivery service covers Hong Kong Island, Kowloon, New Territories, Lantau Islands. This service cannot be provided in designated areas, including but not limited to: Lo Wu and Po Toi Island.
-
Delivery service is not suitable for use outside Hong Kong
-
We do not accept a post office box as a delivery address.
-
The goods will be delivered to the address provided by the customer when placing the order. Each order can only be delivered to one address. If you want to send part of the goods in the order to multiple addresses, please place the order separately according to different addresses.
delivery time
-
We will do our best to deliver the goods within the following estimated time under the most reasonable commercial circumstances, but we do not guarantee that the estimated time will be met, and we are not responsible for any delays.
-
After confirming the payment, your package will be processed and sent out within 2-3 working days. This information is for reference only, and the actual situation is subject to product inventory.
-
Under normal circumstances, you can receive your goods within 7 working days. In remote areas, it may take a long time, and your package may arrive after 10 working days.
-
During public holidays, the delivery time will be slightly longer. You will receive your goods within 7-10 working days after the parcel is scheduled to be sent out; in remote areas, it will be delivered within 10-14 working days.
-
Delivery service is not provided on Sundays and public holidays.
Delivery time (available only in Hong Kong) (except Lantau islands. Please check "Lantau Island Delivery Time") as follows:
Monday to Saturday~09:00 – 19:00
Sundays and public holidays ~ not available
Lantau island delivery time
Cheung Chau~Monday and Thursday~14:00-18:00
Lamma Island~Tuesday and Friday~14:00-18:00
Peng Chau~Wednesday and Saturday~14:00-18:00
The Side Workshop reserves the right to modify or change the above-mentioned Lantau island delivery time as it deems fit without prior notice.
By the way, smart locker self-pickup service
-
Customers can select the designated smart locker to pick up the goods in the "shipping address" during checkout. -
Please confirm that the entered phone number can receive SMS messages.
-
After confirming the payment, your package will be processed and sent out within 2-3 working days. This information is for reference only, and the actual situation is subject to product inventory.
-
Under normal circumstances, the package will be delivered to the smart locker of your choice within 3-4 working days; it may take a long time in remote areas, and your parcel may be delivered to the smart locker in 5-7 working days cabinet.
-
During public holidays, the delivery time will be slightly longer. You will arrive at the smart locker of your choice within 5-7 working days after the parcel is scheduled to be sent out; in remote areas, it will be delivered within 7-9 working days. Delivered to the smart cabinet by the way.
-
The recipient's mobile phone number will receive an SMS with the pickup password sent by SF Express.
-
Customers can go to the designated smart locker by the way and enter the password to pick up the package.
-
Please pick up the package within 30 hours after receiving the SMS message. Please call SF Express's customer service hotline 2730 0273 for the arrangement of uncollected packages after the deadline.
-
Customers who choose "Hot" by the way and fail to complete the pickup within the first 24 hours after the SMS is sent, SF Express will charge a certain amount of Hong Kong dollar "Feng Steward" service fee every 24 hours in the future. The cost will be accumulated every 24 hours. SF Express may revise relevant service fees and rules. Please visit SF Express official website or call SF Express customer service for the latest details.
-
SF Hong Kong will regularly revise the "hot" and "non-hot" smart cabinet lists by the way.
Goods tracking / change delivery address
-
When the goods are shipped, you can check the bill of lading number in "My Account>My Order". If you need to track the goods, please contact SF Express by yourself.
-
After the goods are shipped, if you need to change the address, please contact SF Express directly to make another arrangement. All related expenses must be borne by the customer.
-
If SF Express fails to deliver the package many times, the goods will be returned to The Side Workshop. If this happens and we have not received your message within 30 days from the date of shipment, we may cancel your order and return the paid balance (we have the right to deduct shipping and gift packaging costs) to your Credit card. For details of refunds, please refer to the "Refunds" in the e-commerce policy.
SF Express customer service hotline and office hours
+852 2730 0273 ~Monday to Friday~08:00-20:30
Saturday, Sunday and public holidays~08:00-20:00
Events outside our control
The Side Workshop shall not be liable for any event beyond the reasonable control of The Side Workshop, which makes it unable to perform or delay in performing the obligations of The Side Workshop in accordance with this agreement.
Relevant events include any act, event, omission or accident that is beyond our reasonable control, and in particular (but not limited to) the following situations:
1. Any strikes, lockouts or other industrial actions
2. Civil turmoil, riot, invasion by foreign enemies, terrorist attack or threat of terrorist attack, war (whether declared or not), threat of war or preparation for war
3. Fire, explosion, storm, flood, earthquake, land subsidence, epidemic disease or other natural disasters
4. Delays caused by third parties when using railways, ships, airplanes, motor vehicles or other public or private means of transportation
5. Delays and service interruptions caused by the use of public or private telecommunication networks
6. Any government actions, laws, regulations, regulations or restrictions
The Side Workshop's performance in accordance with this agreement shall be deemed to be suspended during the duration of circumstances beyond our control, and The Side Workshop will additionally extend the performance time according to the duration of the period.
Payment method
We only accept the following payment methods:
Visa
MasterCard
American Express
JCB
China UnionPay
Alipay
WeChat Pay (Desktop browser mode)
For security reasons, your billing name and address must match the name and address of the payment credit card. For orders that fail to meet this condition, we reserve the right to cancel.
return policy
We hope you are satisfied with the products ordered. However, if you are dissatisfied with the product for any reason, you can return any product in its original condition within 7 working days after receiving the package.
The product must be unopened and retain the original packaging. We do not accept the return of products that have been opened or used.
We will process refunds and exchanges within 7 working days of receiving the product. We will refund the payment method you used when you placed the order (excluding the original shipping cost).
Return steps
1. Contact The Side Workshop
Please send an email to thesideworkshop@yahoo.com or call us at (852) 9142 0887 to apply for a return. Please provide the following information so that we can process your return application and verify it:
Order number Name and quantity of the product returned on the order date Product photo
2. Pack the products to be returned
If we accept your return application, carefully package the products that need to be returned, together with the original receipt and packaging, and then send them to the designated address in person.
Please make sure that the product you return is unopened, re-saleable, and in the original packaging condition, including all accessories and accessories. We do not accept the return of products that have been opened or used.
3. Refund
We will refund the payment method you used when you placed the order. We will not provide cash refunds. Shipping costs or gift packaging are also non-refundable.
Please note that the actual time required for refunds varies depending on the processing time of the payment method provider. The time required for the refund to your account depends on the issuing bank, please check with your issuing bank for details.
The product must be unopened and retain the original packaging. We do not accept the return of products that have been opened or used.
We will process refunds and exchanges within 7 working days of receiving the product. We will refund the payment method you used when you placed the order (excluding the original shipping cost).
Normal condition
The Side Workshop online shopping terms and conditions should be read together with the privacy policy, cookie policy and terms of use. Users are responsible for reading, understanding and complying with these terms and conditions when browsing and using this website. The Side Workshop reserves the right to make changes to this website or any part of these terms and conditions without prior notice. Please check this page from time to time to check the The Side Workshop website (including terms and conditions, privacy policy, cookie policy and terms of use) for any updates.
Limitation of Liability
The Side Workshop guarantees that the products sold on this website are of reasonable quality.
The Side Workshop’s liability for the products sold on this website is limited to the price of the products. Loss of income or income, loss of business, loss of profit or contract, loss of predictable deposits, loss of data, waste of management resources or office work due to infringement (including negligence), breach of contract or other circumstances (foreseeable or not) The Side Workshop is not responsible for time, indirect loss or any kind of loss.
Compensation
You are solely responsible for all activities carried out in the name of your registered account; whether the activities are carried out by you or by a third party with or without your authorization. You agree to report to The Side Workshop (including its employees, president, intermediary, affiliates and parent company) for any liability, claims, expenses, damages and losses (including legal expenses) incurred due to your violation of these terms and conditions Make compensation and prevent it from incurring any loss.
Violations of the terms and conditions include other people's use of this website through your account due to your actions or omissions.
Inquire
If you have any questions about orders placed on this website, please send an email to thesideworkshop@yahoo.com or call (852) 9142 0887.
Jurisdiction
The Side Workshop online shopping terms and conditions, privacy policy, cookie policy and terms of use are governed by the laws of Hong Kong and interpreted in accordance with the laws of Hong Kong. The Hong Kong courts have the sole jurisdiction for any disputes or claims involving these terms and details.