Help Center
What are the payment options?
Visa
MasterCard
American Express
China UnionPay
Alipay
WeChat Pay (Desktop browser mode)
How to pay?
Click on the shopping cart, and then click "Go to checkout". Enter your personal information, enter your delivery address, and then enter the payment page. . Then choose your payment method, please enter your payment information to process your payment.
After the payment is successful, you will receive an order confirmation email.
Return policy
We hope you are satisfied with the products ordered. However, if you are dissatisfied with the product for any reason, you can return any product in its original condition within 7 working days after receiving the package.
The product must be unopened and retain the original packaging. We do not accept the return of products that have been opened or used.
We will process refunds and exchanges within 7 working days of receiving the product. We will refund the payment method you used when you placed the order (excluding the original shipping cost).
How to track my order?
When your order is shipped, we will notify you by email, and provide a link to track the package and order information to track the package.
Installation information
Hong Kong is a place with an inch of land, and the housing environment is relatively narrow. Basically, toilets and bathrooms are co-built in the same space. Due to the limitations of Hong Kong building design and safety reasons, most of them are not supplied. The location of the power supply. So customers need to pay attention to this when buying smart toilet board or smart toilets.
If you do not have relevant knowledge, it is recommended to find our professional team at The Side Workshop to handle it on your behalf. If you need to inquire about installation matters, you can directly WhatsApp the following telephone number (852)9446 4328.
How to maintain your smart toilet board and smart toilet?
Smart toilets and smart toilet panels are a kind of household electrical appliances. In terms of cleaning, it is not recommended to use a shower to rinse directly, as this will cause water to seep into the circuit board and cause leakage problems.
In addition, most of the smart toilet panels have added a layer of anti-bacterial and anti-mildew protective film during the manufacturing process. If you use some corrosive detergent to clean it, it will accelerate the loss of the anti-bacterial film. It is recommended to use some milder ones. And non-corrosive detergent can be cleaned.